Terms and Conditions
Last updated: [08.10.25]
Welcome to Vanessa’s Harbour Therapy (“we,” “our,” or “us”). By accessing or using our website (www.vanessaharbourtherapy.com) and participating in our online therapy services, you agree to the following Terms and Conditions. Please read them carefully before booking or attending any session.
1. General Information
Vanessa’s Harbour Therapy provides professional online counselling and psychotherapy services delivered by Vanessa Teixeira, a qualified and accredited Counsellor and Therapist (BA [Hons] Person-Centred Counselling, MSc Psychodynamic Counselling, MNCPS (Acc.) NCS22-02835).
Our services are offered exclusively online via secure video, phone, or chat-based sessions. By using this website or our services, you confirm that you are aged 18 years or older.
2. Nature of the Service

• Therapy sessions are intended to provide emotional support, mental health guidance, and personal development.

• Therapy is not a substitute for medical diagnosis or treatment. Clients experiencing a mental health crisis or medical emergency should contact their GP, local emergency services, or call 999 in the UK (or their local equivalent).

• Therapy outcomes vary between individuals; no guarantees can be made regarding specific results.

3. Booking and Payment

• Sessions are 50 minutes in duration unless otherwise agreed.

• All bookings must be confirmed via email or the website contact form.

• Payments are due in advance of each session via the payment method provided.

• Late or missed payments may result in the cancellation of future sessions.

4. Cancellations and Rescheduling

• Clients may cancel or reschedule a session with at least 24 hours’ notice.

• Cancellations made with less than 24 hours’ notice may be charged the full session fee.

• Repeated cancellations or no-shows may lead to the termination of therapy at the therapist’s discretion.

5. Confidentiality

• All information shared in sessions is strictly confidential, except in the following circumstances:

  1. Where there is a risk of harm to yourself or others.

  2. Where there is a legal obligation to disclose (e.g., safeguarding concerns, terrorism, or court orders).

• Client notes are stored securely in accordance with UK GDPR and data protection laws.

6. Data Protection and Privacy

• Vanessa’s Harbour Therapy complies with the UK General Data Protection Regulation (GDPR).

• Client data will only be used for professional and administrative purposes.

• Clients have the right to access, correct, or request deletion of their personal data at any time.

• For full details, please refer to our Privacy Policy.

7. Professional Standards

• Vanessa Teixeira is a member of the National Counselling and Psychotherapy Society (NCPS) and adheres to its Ethical Framework for Counselling Professions.

• Regular supervision and continuous professional development ensure the highest standard of ethical and clinical practice.

8. Technical Requirements for Online Sessions

• Clients are responsible for ensuring a stable internet connection, functioning camera and microphone, and a private, quiet space for online sessions.

• In case of technical difficulties, the session may be rescheduled without additional cost.

9. Fees and Pricing

• Current session fees are outlined on the website or discussed directly with the therapist.

• Prices may be subject to change with reasonable notice provided to existing clients.

10. Termination of Therapy

• Either the client or therapist may end therapy at any time.

• It is recommended to schedule a final session to review progress and plan next steps before ending therapy.

11. Disclaimer

• The information on this website is for general informational purposes only and does not constitute medical or legal advice.

• While every effort is made to ensure accuracy, Vanessa’s Harbour Therapy is not responsible for errors, omissions, or outcomes resulting from the use of this information.

12. Contact Information
For any questions about these Terms and Conditions, please contact:
Vanessa’s Harbour Therapy
📧 vanessaharbourtherapy@gmail.com
📞 0756 1433 193
🌐 www.vanessaharbourtherapy.com
Business Hours: 5:00 AM – 10:00 PM (GMT)